Privacy Policy

Effective Date: 24th February 2026

This Privacy Policy explains how Breakpoint Ltd ("we," "us," or "our") collects, uses, discloses, and protects your personal information when you visit our website, www.challengepointmanchester.com (the "Site"), and interact with our services.

Breakpoint Ltd is the Data Controller for the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.



Information We Collect:

When you visit our Site or use our services, we may collect:

  1. Personal Information: Your name, email address, telephone number, billing details, booking information, and any information you voluntarily provide when contacting us or submitting forms.
  2. Payment Information: Payment transactions are processed securely by third-party payment providers. We do not store full card details on our systems.
  3. Automatically Collected Information: We use third-party analytics tools, such as Google Analytics, to collect technical information including IP address, browser type, device type, operating system, referring URLs, and interactions with our Site.
  4. CCTV Footage: Video recordings captured within our premises for safety, security, and crime prevention purposes.


Lawful Basis for Processing:

We process personal data under the following lawful bases:

  1. Contract: To process bookings and provide services.
  2. Legal Obligation: To comply with tax and accounting requirements.
  3. Legitimate Interests: To operate our business, maintain security, prevent fraud, and improve our services.
  4. Consent: For marketing communications and non-essential cookies.


Use of Information:

We may use your information to:

  1. Provide and manage bookings and services.
  2. Respond to inquiries and customer service requests.
  3. Improve our website and user experience.
  4. Send booking confirmations and service-related communications.
  5. Send marketing communications where you have opted in (you may unsubscribe at any time).
  6. Maintain the safety and security of our premises through CCTV monitoring.


Disclosure of Information:

We may share your information:

  1. With trusted third-party service providers (such as payment processors, booking systems, hosting providers, and analytics providers) who assist us in operating our business. These providers are contractually required to protect your information.
  2. Where required by law or to comply with legal obligations or law enforcement requests.


Data Retention:

We retain personal data only for as long as necessary for the purposes outlined in this policy:

  • Booking and financial records are retained in line with UK accounting requirements (typically up to 6 years).
  • Marketing data is retained until you withdraw consent.
  • CCTV footage is typically retained for up to 30 days unless required for investigation or legal proceedings.


Children’s Privacy:

Our activities are open to individuals under the age of 16 only when accompanied by a responsible adult. Bookings must be made by an adult aged 18 or over. We do not knowingly collect personal data directly from children without appropriate adult involvement.



Your Rights:

Under UK GDPR, you have the right to:

  • Request access to your personal data.
  • Request correction of inaccurate data.
  • Request deletion of your data.
  • Request restriction of processing.
  • Object to processing.
  • Withdraw consent at any time.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.



Data Security:

We take appropriate technical and organisational measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet is completely secure.



Third-Party Links and Services:

Our Site may contain links to third-party websites or services. This Privacy Policy does not cover the practices of those third parties. We encourage you to review their privacy policies separately.



Updates to this Privacy Policy:

We may update this Privacy Policy from time to time. The revised policy will be effective upon posting on our Site. We encourage you to review this page periodically.



Contact Us:

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at hello@challengepointmanchester.com.

Breakpoint Ltd
Registered Office: 87 Newton Street, Manchester, M1 1EX
Company Registration Number: 15968768
Registered in England and Wales

87 Newton Street
Manchester
M1 1EX
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